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THE DUNN-EDWARDS ® CORPORATION PRIVACY POLICY

Last modified: January 1, 2020

Introduction

Dunn-Edwards Corporation ("Dunn-Edwards" or "we") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect about you and our practices for using, sharing, and protecting that information.

This policy applies to information we collect by any means, including, without limitation:

  • On our website, DunnEdwards.com (our "Website").
  • In email, text, and other electronic messages between you and Dunn-Edwards.
  • Through mobile applications you download from our Website, which provide dedicated non-browser-based interaction between you and our Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
  • Information collected by other business functions (including offline activities and communications) of Dunn-Edwards, such as when you speak with a customer service representative or purchase products from Dunn-Edwards.

This policy does not apply to information collected by any third party, including, without limitation, by:

  • Any third party through any application or content (including advertising) that may link to or be accessible from our Website.
  • Any third-party distributor of Dunn-Edwards products.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or our services. By accessing or using our Website or using our services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy.) Your continued use of our Website or our services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at https://www.dunnedwards.com/about/contact-us.

California residents under 16 years of age may have additional rights regarding the collection of and sale of their personal information. Please see Your California Privacy Rights for more information.

Information We Collect About You and How We Collect It

We may collect several types of information from or about you, including:

  • Name, email address, physical address and/or zip code, phone number, and social security number.
  • Username or password.
  • Age or birthdate, gender, occupation, and other demographic information.
  • Credit card or other payment information.
  • Business or financial information.
  • Correspondence you send to us.
  • Other information about you, your family, or others (such as product interests and where you typically shop for paint and coatings products).
  • Information that is about you but does not individually identify you.

We collect this information in a variety of ways:

  • You may provide us information directly.
  • We may collect information about you automatically when you access our Website, make purchases, use our services, or view our online advertisements.
  • We may collect additional information about you in accordance with applicable law.

Information You Provide to Us Directly

We collect information directly from you when you choose to register on our Website, make a purchase, apply for an account, apply for employment, sign up to enter a promotion, submit your zip code to learn more about stores near you, or otherwise provide information directly to us. The following are examples of information you may provide to us directly:

  • Name, email address, physical address and/or zip code, phone number, and social security number.
  • Username or password.
  • Age or birthdate, gender, occupation, and other demographic information.
  • Credit card or other payment information.
  • Business or financial information.
  • Correspondence you send to us.
  • Other information about you, your family, or others (such as product interests and where you typically shop for paint and coatings products).

You can choose not to provide us with certain types of information, but doing so may affect your ability to purchase our products and/or use some of our services.

You also may provide information to be published or displayed on public areas of our Website, or transmitted to other users of the Website or third parties. Such information shall be deemed to be non-confidential, and Dunn-Edwards assumes no obligation to protect such information from disclosure.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website or otherwise deal with Dunn-Edwards, we may use automatic data collection technologies to collect certain information about you, including:

  • Your browser type and operating system.
  • Your IP address and/or device ID.
  • Your browsing behavior on our Website, such as the amount of time spent viewing our Website, the links you click within our Website, and the purchases and transaction you make on our Website.
  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data, and the purchases you make and the resources you access and use on our Website.
  • Websites you visit before or after our Website.
  • Dunn-Edwards emails you open and/or forward.
  • Dunn-Edwards offers or links you connect to via emails.
  • Depending on your device settings, location information, such as your mobile device’s GPS signal or information about nearby WiFi access points and cell towers.

The information we collect automatically may include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Dunn-Edwards currently does not take action in response to these signals. If and when a standard is established and accepted, Dunn-Edwards may revisit its policy on responding to these signals.

Additional Information

We may receive information about you from publicly and commercially available sources in accordance with applicable law. In addition, we may collect other information you allow a third party to provide to us. For example, if you choose to access or use social networking services, we may receive and store information that you allow us to receive through those services, such as your email address.

We may also collect other information about you, your device, or your use of our Website or other services in ways that we describe to you at the point of collection or otherwise with your consent.

All of the information we collect about you may be combined to help us enhance and improve our products and services and tailor our communications to you.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To communicate with you about our products, services, and promotions.
  • To customize your experience with our Website, including by providing you with relevant advertising on our Website and elsewhere.
  • To manage and improve your shopping experience and our products, services, and offerings, including analyzing the use of our products and services, and determining the effectiveness of our advertising.
  • To protect the security and integrity of our Website.
  • To enforce our legal rights.
  • To provide you with notices about your account with us.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We do not sell your personal information.

Please see Choices about How We Use and Disclose Your Information below for information about the choices you may have in relation to our use of your personal information.

Disclosure of Your Information

We may disclose aggregated information about users of our Website, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. Please see the discussion regarding Service Providers below.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Dunn-Edwards’ assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal information held by Dunn-Edwards is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use, Terms of Sale, and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Dunn-Edwards, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Cookies, Web Beacons, and Other Internet Technologies

We, as well as certain third parties, including those that provide content and other functionality on our Website, may use cookies, Flash cookies, web beacons, or similar technologies on our Website and other online services and the information collected from such technologies. By using our online services, you are consenting to our use of cookies, Flash cookies, web beacons, and other tracking technologies as described below:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. A cookie enables the entity that put the cookie on your device to recognize it across different websites, services, devices, and browsing sessions. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Dunn-Edwards, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

How We Use These Technologies

Type of Cookie or Other Technology What Do They Do Examples
Technical Enable our Website and other online services to work correctly.How We Use These Technologies For example, these cookies or other technologies remember previous actions (e.g., entered text) when navigating back to a page in the same session and balance our Website traffic.
Performance Help us measure and understand how visitors interact with our Website, our other online services, and our content, and any issues encountered to help us improve the performance of our services For example, these cookies or other technologies gain insight into how visitors use our Website so we can make improvements to usability and content.
Functionality Allow our Website or other online services to remember choices you make (such as your username, language, or the region you are in) to provide a more personalized online experience. For example, these cookies or other technologies may enable you to store your sign-in credentials and preferences so that you don’t have to enter those credentials and preferences each time you log on.
Targeted Content and Advertising Help us provide you with relevant content and advertising by collecting information about your use of our Website and other online services and other websites and online services. These cookies or other technologies may be used to deliver targeted advertising or to limit the number of times you see an advertisement. They also help us measure the effectiveness of ad campaigns. We may include web beacons in emails, for example, to understand whether messages have been opened, acted on, or forwarded.

Service Providers

We rely on third-party service providers to perform a variety of contractual services on our behalf.To do so, we may need to share your information with them.For example, we may rely on service providers to fulfill our product and service requests, process your credit card and other payments, answer your questions, send e-mails on our behalf, and analyze data to improve our products and services.

Some of the content and functionality on our Website may be provided by third parties that are not affiliated with us.For example, we enable you to share certain materials on our Website through social networking services, such as Facebook and Twitter. These and other third parties may collect or receive certain information about your use of our Website, including through the use of cookies, web beacons, and internet technologies, and this information may be collected over time and combined with information collected across different websites and online services. Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising.Please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance to learn more.

Social Media Links

You can find Dunn-Edwards on the following social media:

These providers are controllers for the relevant data processing.

International Transfer of Data

Dunn-Edwards and its service providers may collect, transfer, store, and process your information outside of your country of residence, including to the United States. Please note that other countries’ data protection and other laws may not be as comprehensive as those in your country. In accordance with applicable law, we implement measures such as standard data protection clauses to ensure that any transferred personal information remains protected and secure.

Choices about How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.
  • Email. If you no longer wish to continue receiving commercial emails from us, you may follow the instructions contained in any such message. You may also contact us at https://www.dunnedwards.com/about/contact-us for information about how to remove yourself from any of our mailing lists.
  • Postal Mail. If you no longer wish to continue receiving commercial postal mailings from us, you may contact us at https://www.dunnedwards.com/about/contact-us for information about how to remove yourself from any of our mailing lists.
  • Other. If you no longer wish to continue receiving other commercial communications from us, you may contact us at https://www.dunnedwards.com/about/contact-us to remove yourself from other types of direct marketing in accordance with local law.

Please note that, despite your opt-out selections, where permitted by applicable laws, we may send you communications regarding transactions or services you have specifically requested or to inform you of important changes to our services, products, or policies. If you have multiple accounts, you may need to opt-out separately for each account in connection with the privacy choices described above.

You may have certain rights as a data subject under local law. For example, local law may afford you the right to access, update, restrict, oppose, erase, port, and/or correct inaccuracies in your personal information under our control, subject to certain exceptions prescribed by law. If you would like to exercise your legal rights, please contact us at https://www.dunnedwards.com/about/contact-us. We will respond to requests in accordance with applicable law and subject to legal and contractual restrictions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

European Union residents may have additional personal information rights and choices. Please see Your European Union Privacy Rights for more information.

Accessing and Correcting Your Information

You can review and change your personal information on our Website by logging into our Website and visiting your account profile page.

You may also send us an email at https://www.dunnedwards.com/about/contact-us to request access to, correct, or delete any personal information. You can also visit us at https://www.dunnedwards.com/about/ccpa-request to request or delete any personal information that you have provided to us. We cannot delete your personal information on our Website except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your user contributions from our Website, copies of your user contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on our Website, including user contributions, is governed by our Terms of Use.

California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

European Union residents may have additional personal information rights and choices. Please see Your European Union Privacy Rights for more information.

Your California Privacy Rights

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their direct marketing purposes.

If you are a California resident, commencing January 1, 2020, California law may provide you with additional rights regarding our use of your personal information. To learn more about such privacy rights, visit CCPA Privacy Notice for California Residents

Your European Union Privacy Rights

If you are a resident of the European Union, the EU General Data Protection Regulation (GDPR) may provide you with additional rights regarding our use of your personal information. To learn more about such privacy rights, visit GDPR Privacy Notice for European Union Residents

Data Security and Retention

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. We do not retain any credit card information you provide to us; rather such information is communicated directly to our bank.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on our Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at https://www.dunnedwards.com/about/contact-us or via our toll-free number, (888) DE PAINT (1-888-337-2468).